Terms of sale

Who we are

PokeVerse (pokeverse.net) is a small UK card shop run by collectors. PokeVerse is a trading name of POLYXMEDIA LTD, a company registered in England and Wales (company number 15901994), registered office 66 Paul Street, London, EC2A 4NA. You can reach us at hello@polyxmedia.com or by post at that address. We're not registered for VAT, so no VAT is added to our prices.

PokeVerse is independent. It isn't affiliated with, sponsored or endorsed by Nintendo, Creatures Inc., GAME FREAK inc. or The Pokémon Company.

What you're buying

• Each listing is for the specific item photographed. The photos are of the actual card, slab or product you'll receive.
• Raw cards are graded using our published condition guide. Graded cards carry the grading company's grade and certificate.
• Every card we sell is genuine. If a card is ever shown to be counterfeit, we'll refund you in full, whenever that comes to light.
• Market prices shown next to ours are a reference from public price guides, to help you judge value. They aren't an offer or a valuation.

Prices and payment

Prices are in pounds sterling. Postage is shown in your basket before you pay and is charged once per order. Each shop's cards are a separate order. Payments are handled by Stripe; we never see or store your card details.

Your order

When you pay, we hold the cards for you and send a confirmation email. Our contract with you starts at that point. If we find a problem we couldn't have spotted earlier (a card that sold elsewhere at the same moment, or a pricing mistake that's obviously an error), we'll tell you straight away and refund you in full.

While you're paying, the cards in your basket are held for 30 minutes. If payment isn't completed in that time, they go back on sale.

Postage and delivery

We post to UK addresses, within the dispatch time shown on each order, and photograph every order as it's packed. The postage service is chosen by order value, as explained on our postage page. The cards are your responsibility once they're delivered.

Cancelling and returns

You can cancel within 14 days of delivery for any reason. You pay for return postage, and we refund you within 14 days of receiving the return. Returns are checked against the listing photos. Condition disputes follow a fixed ladder. All of this is set out on our returns page, which forms part of these terms.

Complaints

If you're unhappy with anything, email hello@polyxmedia.com with your order number. We reply within two working days and aim to put things right within 14 days.

If something goes wrong

Your rights under the Consumer Rights Act 2015 always apply. We're responsible for losses that are a foreseeable result of us breaking these terms, up to the amount you paid for the order. We aren't responsible for business losses, since we sell to collectors for personal use. Nothing here limits our liability where the law doesn't allow it to be limited.

Accounts and the portfolio tracker

You don't need an account to buy. If you create one, keep your password to yourself. Portfolio values are estimates from public price guides and are there to help you track your collection. They aren't financial advice or a guaranteed price.

Changes and the law

We may update these terms from time to time; the version on this page when you place an order is the one that applies to it. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring claims in your local courts.